Welcome to StonesYard, your trusted partner in quality cobblestone manufacturing. We strive to ensure your satisfaction with every purchase. Our Return and Refund Policy is designed to be transparent and straightforward, reflecting our commitment to customer satisfaction.

Returns

If, for any reason, you are not completely satisfied with your purchase, we gladly accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Please keep the receipt or proof of purchase.

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at customer-service@stonesyard.com with your order number and a brief explanation of the reason for the return.
• Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and details on where to send the item.
• Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include the RA number on the package.
• Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe delivery of your return.
• Refund Process: Upon receiving the returned item and inspecting its condition, we will process your refund. The refund will be credited to the original method of payment within 5-7 business days.

Refunds

Refunds will be issued for the full purchase price, including any applicable taxes. Shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at customer-service@stonesyard.com with photos of the damaged or defective product. We will work with you to resolve the issue promptly.

Cancellations

If you need to cancel your order, please contact us within 24 hours of placing the order. Cancellations made after this period may be subject to a restocking fee.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at customer-service@stonesyard.com.

Thank you for choosing StonesYard. Your satisfaction is our priority.